Your order is shipped too late to arrive in time for the event, or not delivered at all;
You were denied entry because of the tickets, or invalid tickets were provided by the seller.
*
An event is cancelled entirely, with no rescheduled date.
**
* Verified proof must be provided by the venue in written letter format if you are denied entry and seek a refund. Written or stamped "voids" do not constitute verified proof.
** The refund for a cancelled event excludes any shipping charges.
In addition to the protections provided by the Ticket Club Guarantee, Ticket Club is proud to be a BBB Accredited Business, reflecting our commitment to transparency, responsive customer service, and trustworthy business practices.
Learn more about Ticket Club's BBB Accreditation, what it means for customers, and how to verify our accreditation directly through the Better Business Bureau.
If you have any questions regarding our Money Back Guarantee, contact Ticket Club™ customer support by phone: (959) 223-1506 or email: customersupport@ticketclub.com.
Ticket Club™ is an online marketplace, not a venue or box office.
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