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Your order is shipped too late to arrive in time for the event, or not delivered at all;
You were denied entry because of the tickets, or invalid tickets were provided by the
seller.*
An event is cancelled entirely, with no rescheduled date.**
* Verified proof must be provided by the venue in written letter format if you are denied entry and seek a refund. Written or stamped "voids" do not constitute verified proof.
** The refund for a cancelled event excludes any shipping charges.
If you have any questions regarding our Money Back Guarantee, contact Ticket Club™ customer support by phone: (855) 575-8322 or email: customersupport@ticketclub.com.
Your tickets will be valid, and you'll get them in time for the event. 100% guaranteed.
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