Frequently Asked Questions
Can't find the information you need below? We're here to help assist in placing orders or general
customer service from 7am - 1am Eastern Standard Time (est). You can contact us at (855)-575-8322 or
send an e-mail to CustomerSupport@TicketClub.com.
General Questions about the site.
What does it mean by "we are an online marketplace, not a venue or box
Ticket Club does not have any direct affiliation with venues or box offices - the Primary
marketplace. Our website is an online Secondary Ticket Marketplace where ticketing companies,
who are licensed and/or registered in the states they operate, are listing their tickets through
our site for resale. In many cases, however, these sellers receive their allotment of tickets
directly from the Primary market.
Does that mean Ticket Club is a safe and legitimate website?
Absolutely. When you buy tickets using TicketClub.com, these are tickets being sold by
reputable, established ticket selling companies. These sellers get their tickets from various
sources such as the venues, event promoters, or even the performers and teams - people and
places you already trust.
Ticket Club is also protected with Secure Sockets Layer (SSL) encryption, the industry standard
in security technology protecting online transactions. This creates a secure connection between
the web server and your browser so private information stays private.
If you choose to order over the phone, all of our call center representatives also strictly
abide by Payment Card Industry (PCI) compliancy, just like our website, and will make sure that
any private and secure information given over the phone is never shared.
For more information on Ticket Club's security features, please check out the Security page, or
click on the "Secure Site" logo on any page.
What guarantee do I have that my order is secure?
There is a guarantee in place to make sure your order is secured for your event. Once the order
has been Accepted, it is guaranteed:
-To arrive on time for the event, regardless of the delivery method used.
-To be the tickets in the section and row you ordered.
-To be real, valid tickets and allow you entry.
Ticket Club also has a Money Back Guarantee for unplanned situations such as if the event is
cancelled with no reschedule date or if your order doesn't arrive on time for the event, as well
as other rare circumstances.
For more information on Ticket Club's guarantee, please visit the
Ticket Club Guarantee page.
So what's the advantage of ordering from Ticket Club or becoming a
Customers who order from Ticket Club come to find the that we're usually a cheaper alternative
than other Secondary Market sites out there - as seen throughout the site. Anybody can go and
purchase through the site to save!
To pass even more savings down, we offer a Premier Membership. At just $49.99 for the first
year, with an annual reactivation of $9.99. Once you're a member you don't have to pay
any service fees for as long as you're a member! This is perfect for that person who
goes to many events through the year or saves up for that one big game!
Where can I redeem my Premier Membership Voucher?
If you are in possession of a voucher code for a Premier Membership, you can redeem the code
once you have an account on Ticket Club.
To create an account, go to the top of the site and click "Register". This will require you
to set an e-mail and password for your account. When complete, log in.
Once you've logged into your account, go to "My Account" at the top of the site. it'll take
you to a page with four tabs. Click on the one labeled "My Membership."
Enter your code into the "Redeem Membership Voucher Code" box and hit "Apply."
Upon submitting a valid code you'll be brought to a confirmation page. the status of your
membership will be under the "My Membership" tab in your account, keeping track of your
For a more visual representation on redeeming a voucher, please visit the
Use a Promo Code page.
Choosing Your Tickets
Questions about pricing, listings, and tickets in general.
How will I get my tickets and what does that delivery method mean?
There are a wide variety of delivery methods used to get tickets out to our customers. To see
what is available, you'll have to go to the checkout page where there are two dropdown boxes,
one for "Deliver To" and one for "Delivery Method."
Once the "Deliver To" is set, you can pick through all options available to that ticket
selection in the "Delivery Method" drop down box. If only one option is listed, then that is the
only option available to that listing.
There will be a description of the method chosen right below the "Delivery Method" box. If you
wish, you can also click HERE to see descriptions regarding those methods as
Why can't I see seat numbers on the site?
You'll see section and row numbers listed on the ticket listings on Ticket Club, but individual
seat numbers are not listed. Here's why:
Numerous people are buying tickets listed on TicketClub.com at any given time. If each
individual seat was listed specifically, multiple people would be trying to buy the exact same
seats at the exact same time. That would lead to more rejected orders, and it would make buying
tickets really frustrating.
This method of listing tickets without specific seat numbers also allows sellers to distribute
tickets efficiently according to available space and the number of tickets each person has
Having the site set this way also halts any potential duplications. By keeping the seat number
anonymous, it prevents would-be plagiarists from taking any ticket selection on site and
invalidating them through photo-manipulation programs. This helps ensure you are purchasing
real, one-of-a-kind tickets.
Will my seats be together and/or have nothing blocking my view?
As a general rule, all tickets on our website are guaranteed Side-by-Side together and have a
clear, unobstructed view of the performances. Now there are times where that may not be the
case. Below are common notes that the seller must list if it happens to be any sort of
discrepancy with the seats.
"These tickets are printed as a Side Stage"
The tickets will be located to left or right side of the stage. You may be seeing the performer
from the side for the majority of the show.
"These tickets are printed as a Behind the Stage"
The tickets will be a little or completely behind the stage itself. It'll be a rear view and the
performer may be facing away form you the majority of the show. Most of the action will be
partially blocked due to performance configuration.
"These tickets are an Obstructed or Partial view"
The tickets may have something that will block part or most of the stage or performance area.
This can be anything from venue architecture to stage obstructions.
"These tickets are listed as ROW/ROW"
The two rows are usually one in front of the other, having the seats as "piggybacks". So you
won't be next to your companion, but in front or behind them directly.
What if I'm looking for a specific or specialty seat, can I get that?
Since we are a secondary ticket market, we never have the ability to have seat numbers listed on
site. Now, just like with any obstructions, there are specialty notations to designate specialty
seats that are needed.
"These tickets are guaranteed on the aisle with the purchase of the entire
The list of seats here will have one ticket guaranteed as the first seat off the aisle. However,
all tickets must be bought. If only some are purchased, tickets will be given starting from the
inside of the aisle on out.
"These tickets are ADA accessible seats"
The tickets purchased will allow customers who have a wheelchair to sit at this location. In
many cases, a fold out chair is sold next to the ADA seat for a chaperone.
"These tickets are an located on the Home/Visitor's team side"
In some cases the map may not list were the Home or Visitor team is located, but the tickets
will have that designation listed to help with selection.
"These tickets are listed Standing Room Only"
Any area designated as Standing Room Only (SRO) doesn't have assigned seating. These would be
General Admission (GA) areas when you can place yourself wherever you wish, but will be
What are Zone tickets?
Also known as "Flex Tickets", zone ticketing is a European system of dividing up seating in a
venue into sections called "zones," based on varying criteria. Zones span multiple rows, and in
some cases even sections, as designated in the ticket note. While you cannot pick the exact row
you'll be in that area, it's usually a cheaper alternative in getting into your favorite area as
long as you're flexible in sitting in any row that would be available. All Zone tickets still
guarantee to be together and free of obstructions unless noted otherwise.
Why can't I purchase X number of tickets out of X quantity of tickets?
The different ticket groups you see listed on Ticket Club are being sold by different sellers,
each of whom may have a different number of tickets to offer for your event. Sellers usually
don't want to be left with one single ticket, so depending on the quantity they have, they
sometimes only offer certain groupings of tickets to avoid ending up with one left over.
If you need a large number of tickets and you can't find one set of tickets that meets your
needs, you might want to consider purchasing multiple sets of tickets to get the number you
need. This can get a little tricky, because it means two separate orders, which may mean two
different sellers, two different estimated delivery dates, etc. - but if you need help, you can
always give us a call at (855)-575-8322 and we can help you through the whole process. And of
course, whether your purchase is made in two orders or one, our
Why are tickets in similar areas priced so differently?
The Tickets listed on Ticket Club are being sold by various ticket selling companies and each
seller sets their own prices based on what they think is a reasonable price given for the
ticket. This is what's known as "Market Value" - which is based on supply and demand. Since
different sellers have different ideas on how to best price their tickets, you'll see listings
in the same section with varying prices.
Why am I charged a Delivery Fee? Can't I pick the tickets up or have them e-mailed?
Regardless of how a customer receives their tickets, a Delivery Fee is always applied. Even if
it is sent electronically or picked up, this fee helps pay for the seller to get their tickets
to customers in some fashion.
The most common delivery method is by Federal Express (FedEx) as Standard, Express, and
International Express deliveries. The fees here help ensure that the package can be sent out to
the customer via physical shipping.
The fee for email tickets, as well as other electronic methods, help fund the maintenance of the
system ticket sellers use to provide email tickets to customers, as well as our efforts to
ensure the accuracy of uploaded files.
There is even a fee for will call and local pickup orders covers the costs that sellers incur
while using these near-term delivery methods, such as paying an employee to drive to the venue
or to meet you at the local pickup location.
Can I combine shipping on multiple orders?
In general, it's unlikely that you will be able to combine shipping on multiple orders, since
the odds are that multiple orders will originate from two different sellers who list on our
exchange. If, after you make your purchase, you learn that both sets of tickets are being
offered by the same seller, you can get in touch with the seller directly to see if they would
be willing to combine the shipment or waive a delivery fee.
Why is there an international shipping fee for my order?
Because the ticket seller ships the ticket to the customer, any order where the seller's address
is in a different country from the delivery address is an international order. This is most
commonly seen for customers residing outside of the United States, it can still apply to U.S.
based orders as well. So, for instance, if you purchase tickets to an event in the U.S., and
your delivery address is in the U.S., but the ticket seller who filled your order is based in
Canada, that order would require international shipping.
Why is there an international shipping fee for my order?
The tickets you see listed on Ticket Club are owned, priced, and shipped by various independent
ticket sellers who list their inventory on our exchange, so we are not able to negotiate the
Do prices go up or down as the event gets closer?
Tickets listed on Ticket Club are priced by various independent sellers, who may adjust their
prices as events get closer depending on the demand for tickets to a given event. There's no way
to predict, with certainty, what the ticket prices for a given event will do as the event date
nears. However, there will be fewer tickets to choose from the closer the event gets, so you
should definitely factor that into your decision on when to buy!
Does Ticket Club offer discounts?
There are times where some special deals or events come up and codes are given out as a
promotion. These are usually distributed on site or through e-mail.
Sometimes other websites will post once-legitimate discount codes that were authorized by Ticket
Club but may not work anymore. Be wary of scammers posting bogus coupons on other sites.
Legitimate coupons for Ticket Club will never claim that discounts will 'be automatically
applied' as discount and needs to be entered at checkout.
If you have any questions about whether a coupon is legitimate or not, feel free to contact us
at (855) 575-8322.
Support after the order process is complete.
I got a print out shipped to me, how come I didn't get "hard" tickets?
Unless the ticket group is specifically noted by the seller as being "hard" or cardstock-style
tickets, we can't guarantee that any particular set of tickets will be hard tickets.
This happens when the seller of your tickets received them in email format from the primary
ticket source from which the tickets were purchased. If this is the case, and you selected a
FedEx style delivery, then the seller prints out the emailed ticket and sends it to you. The
chances for a print out increase if an "e-ticket" is also a delivery option for the tickets
These tickets are just as valid as any other ticket, and will grant you access
to the event.
Why is there a different Name/Price/ID on my ticket?
Ticket Club is secondary marketplace, so the tickets listed on the site are being resold and
will have the original purchase information on them. So while that personal information on the
ticket will not be yours, it will not prevent you from attending the event, as all tickets are
The Name would be of the original purchaser, which is a representative from the ticket selling
company whom listed their tickets on the website.
The Price is the Face Value, what the ticket was originally priced for from the venue. This
price can above or below the acutal price paid due to Market Value on the site.
The ID is the purchase identification number that was issued from the venue to the seller
representative for that initial transaction.
We do advise that if you see a different Section and Row Number on your ticket
to call into our offices at (855)-575-8322, to double-check there is nothing wrong with your
When will my tickets be shipped?
Tickets will be shipped when available. Most orders are shipped the same business day and
delivered within 3 business days, but in some cases your tickets may have an estimated ship date
and take longer to receive.
After your order is completed, you'll receive the information you'll need to view the status of
your order, as well as tracking information if it's available. If tracking information is not
available, you can contact the seller of your tickets to ask for an estimated delivery date,
using the contact information you were given after your order is completed.
Although tickets are not guaranteed to ship immediately, they are guaranteed to be shipped in
time for you to get them before your event date. In the unlikely event that the seller ships the
tickets too late for them to arrive in time for the event, you are eligible to receive 100% of
your money back according to Ticket Club's 100% Money-Back
How can I track my ticket package?
You can track your package using the FedEx number that you'll receive in an email after you
purchase your tickets. Once you have the FedEx number, simply go to the FedEx website, enter
your number in the "Track a Shipment" section of their homepage, and press the "Track" button.
Will a signature be required for my ticket package?
The seller of your tickets determines whether or not to require a signature for delivery; many
do, since tickets are valuable, one-of-a-kind items, and requiring a signature helps ensure that
the tickets get to the right person.
If signing for the package is a problem, you can contact the seller directly to see if they are
willing to waive the requirement, or you can contact FedEx to make other arrangements such as
holding the tickets at their facility./
Can I cancel my ticket order?
All orders are final; there are no refunds, cancellations, or exchanges. Once the order has been
Accepted, there is no way of revoking the order, regardless of the time-frame it was placed. The
sellers who list tickets on our online exchange are not able to cancel orders for refunds.
Because of the uniquely time-sensitive nature of tickets, they can't be readily returned and
resold like other merchandise.
What happens if my event becomes postponed or cancelled?
If your event is cancelled entirely, with no rescheduled date, you should contact your seller
directly for a 100% refund (excluding shipping fees). Please note that you may be required to
return the tickets to the seller in order to obtain a refund.
If your event is rescheduled, or postponed, your tickets will be honored for the rescheduled
date. There will be no need to purchase new tickets and anything previously printed will still
What happens if my tickets are lost or stolen?
In general, tickets are one-of-a-kind and should be considered to be irreplaceable. So we
strongly urge customers to take good care of their tickets - When you know you'll be getting
tickets delivered, double check that pile of junk mail before you throw it out! Once you've
received your tickets, be sure to keep them in a safe, secure place where they won't be at risk
of getting lost, damaged, or stolen.
If your tickets are lost, stolen, or destroyed, you can contact your ticket seller to see if
it's possible for them to provide replacements. It's by no means certain that this will be an
option, but it can't hurt to check. Please be aware that sellers may charge fees for replacing
What should I do if I'm having trouble reaching my seller?
The sellers who list tickets on our exchange are required to respond to customer concerns, but
they may not be available outside of regular business hours. If contacted after their normal
business hours, they may not respond until the next business day. However, if you've given the
seller at least 24 hours to respond, and have made several attempts to contact your seller
within normal business hours without success, feel free to contact us at (855)-575-8322 and we
will see what we can do to help you!