MEMBERSHIP AGREEMENT AND
TICKET CLUB™ TERMS & POLICIES
Ticket Club™ ("SITE") is a member's only site which acts as an intermediary between buyers and
sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not
directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERS. Tickets
sold through SITE are from a third party; therefore, the buyer’s name will not be printed on the
tickets. Please note that the name on the tickets does not affect the buyer’s ability to access the
event. By signing up for the Ticket Club™ membership subscription, you agree to be bound by the
"TERMS" that govern use of the Ticket Club™ Web Site by MEMBER, the user of the SITE ("MEMBER").
using or visiting the SITE, MEMBER expressly agrees to be bound by these TERMS and to follow these TERMS
and all applicable laws and regulations governing the SITE. Ticket Club™ reserves the right to
these TERMS at any time, effective immediately upon posting on the SITE. If MEMBER violates these TERMS
Ticket Club™ may terminate MEMBER's access to the SITE, bar MEMBER from future use of the SITE,
MEMBER's ticket order(s), and/or take appropriate legal action against MEMBER. Membership is void where
prohibited by law.
To become a free member, MEMBER shall register as an user of Ticket Club™. To become a Premier
Ticket Club™ and enjoy the benefit of no service fees, MEMBER shall purchase a one year, recurring
Premier membership at a cost of $49.99 for the first year, and $9.99 for each year after that.
For a Premier membership, MEMBER shall be billed each year on the anniversary of the calendar date
MEMBER first joined. If the credit card is rejected, membership shall be paused and credit card billing
retried. Upon failure of the retry, MEMBER's current membership shall be cancelled and no future billing
shall occur. MEMBER shall then be downgraded to a free membership. If credit card is invalid, membership
shall be paused until MEMBER updates billing information.
As a Ticket Club™ member, MEMBER shall have the ability to purchase tickets to concert, sporting,
other entertainment events. Should MEMBER purchase a Premier membership, MEMBER shall have the ability
to purchase tickets without the addition of a service fee, defined as the cost per ticket associated
with SITE operation, customer service center operation, and other costs associated with the fulfillment
of MEMBER's ticket request. However, both free and Premier MEMBERs shall MEMBER shall still be
responsible for any delivery fees and taxes associated with MEMBER'S order. MEMBER may purchase an
unlimited number of tickets during MEMBER'S membership term.
Ticket Club™ memberships are not transferable and are non-refundable. A Premier membership
the date on which MEMBER activates MEMBER'S account and shall automatically renew for one year terms
until terminated by Ticket Club™ or MEMBER. Should MEMBER decide not to renew or otherwise fails
renew, MEMBER's account will be downgraded to a free membership. A free membership shall continue unless
terminated by MEMBER or Ticket Club™.
TERMS AND POLICIES FOR TICKET PURCHASES
Above Face Value
Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being
resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include
additional handling fees as defined on each order. SITE and its TICKET SELLERS are not directly
affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box
office, unless otherwise stated. By agreeing to these TERMS, MEMBER agrees that the purchase price for
tickets on their order does not reflect the original purchase price of the ticket and may be either
higher or lower than the original purchase price.
Orders placed through SITE will be fulfilled by one of Ticket Club™'s network of participating
SELLERS. Contact information for the TICKET SELLER who fulfills MEMBER's order (hereinafter known as
"FULFILLER") will be provided to MEMBER upon completion of the purchase process. If this information is
lost, MEMBER may contact CustomerSupport@ticketclub.com to retrieve information about the order.
All sales are final
Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or
cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled
date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date,
MEMBER will need to contact the FULFILLER for a refund. The FULFILLER may require the MEMBER to return
the supplied tickets at MEMBER's expense before receiving any refund MEMBER is entitled to due to
cancellation. Ticket Club™ is not responsible for providing or securing this refund for MEMBER.
shipping and handling charges are not refundable. Neither Ticket Club™ nor the FULFILLER will
exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.
When MEMBER receives tickets, MEMBER should keep them in a safe place. Please note that direct sunlight
or heat may damage tickets.
All prices are in United States Dollars (USD) unless otherwise specifically stated. SITE cannot confirm
the price of an item until after an order is completed by MEMBER. Despite SITE's best efforts, a small
number of the items listed on the SITE may be priced incorrectly. If the FULFILLER discovers an item's
correct price is higher than the stated price, the FULFILLER will either complete the order at the
original price, contact MEMBER to inform them of different price with an option to purchase, or cancel
MEMBER's order and notify MEMBER of such cancellation.
Schedule of Fees and Charges
The price charged to MEMBER's credit card beyond the price of the individual tickets shall include the
following fees and charges:
Delivery: Costs associated with the Delivery Method chosen by MEMBER and the SITE's
arrangement of MEMBER's ticket delivery by the FULFILLER.
Total: Entire amount charged to MEMBER, including each ticket's price as set by the
FULFILLER and Delivery.
Prices stated on the SITE do not include any state or other local taxes that may apply to MEMBER's
order. TICKET SELLERS may collect sales tax as is appropriate for their locality. If taxes are
applicable to MEMBER's order they will be added to MEMBER's order as a separate charge in addition to
Credit Card Charges
MEMBER's credit card will be charged by the FULFILLER responsible for fulfilling their order and not
SITE. If MEMBER has any questions about charges on MEMBER’s credit card statement, MEMBER should contact
SITE at CustomerSupport@ticketclub.com or direct MEMBER’s question to FULFILLER responsible for
completing the ticket order. FULFILLER may charge or authorize MEMBER's credit card in advance of
confirming ticket availability. If tickets are ultimately found to be unavailable, MEMBER'S credit card
will not be charged or MEMBER will receive a full refund for the charged amount.
Payment by Debit Card
In some cases, FULFILLER may attempt to authorize a debit card multiple times, creating several holds on
MEMBER’s account. This often happens when a third-party credit card processing company requires
additional security verification such as a CVV, Zip Code, or address, or when MEMBER’S information is
incorrectly provided or mistyped. Though the FULFILLER will only clear MEMBER’s transaction once, the
hold(s) will temporarily lower MEMBER’s available balance. Any hold(s) may take up to several days to
MEMBER is responsible for any and all legal fees incurred by MEMBER, FULFILLER, and/or SITE associated
with MEMBER’s disputed charges and chargebacks for purchases made on SITE. In no event will SITE or
FULFILLER be responsible for such legal fees.
SITE does not guarantee the accuracy of event information on SITE including but not limited to event
name, event location or venue, event start time, or event date.
Ticket Holder Behavior Policy
MEMBER agrees to abide by all rules and policies of the venue where the event is located relating to
conduct and behavior. Should MEMBER be ejected from the event for failure to abide by the venue's rules
and policies, MEMBER shall be subject to all applicable fines and legal or other expenses associated
with the ejection. Further, should the ejection result in the loss of the TICKET SELLER's right to use
any other season tickets at that venue, or the right to purchase other tickets from that venue, MEMBER
shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including
but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or
punitive damages, including lost profits.
SITE cannot guarantee ticket availability until MEMBER is in possession of their tickets. Generally, all
ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket
listings on SITE may only be representations of available tickets and not actual seat locations or
currently available tickets.
Occasionally tickets ordered may no longer be available at the price or in the quantity originally
ordered at the time the order is received. If equivalent or better seat locations are available at the
same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates
are available, either the MEMBER's credit card will not be charged at all or the entire amount will be
refunded, and MEMBER will be notified that the ticket request has been rejected.
In order to protect MEMBER from fraud, MEMBER may be required to provide additional proof of identify on
any order. Proof of identity may include but is not limited to a signed credit card authorization and/or
photocopies of public documents such as a state driver's license or federal passport.
All orders are shipped to MEMBER using the delivery method chosen for the order. Most orders are shipped
the same business day in which they are received. Orders placed after business hours may be shipped on
the next business day. Shipments may require direct signature at the point of delivery.
Event tickets are generally delivered according to the delivery method selected at the time of ticket
checkout. Most orders are shipped the same business day in which they are received or, if placed after
business hours, orders may be shipped on the next business day. However, tickets may not always be
available for immediate delivery, particularly in cases when the tickets have been purchased far in
advance of the event in question or for certain events including but not limited to the following: all
off-season orders for professional sporting leagues, concerts, and Las Vegas events tickets. While most
tickets are delivered within three business days of the delivery method chosen, this does not imply a
guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. MEMBER
will be provided with account access information that will allow them to view the status of their order
and tracking information, if available, after purchase. In the case where tracking information is not
available MEMBER may contact a representative of the FULFILLER for shipment information or an estimated
delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does
not guarantee that tickets will be shipped immediately. MEMBER should check the order notes for the
estimated delivery date.
Should MEMBER be located outside of the United States, MEMBER must choose an International Delivery
option. If a domestic shipping option is chosen for an order to be shipped outside the United States,
the shipping cost will be adjusted by the FULFILLER after the order is placed to use the International
If MEMBER specifies a shipping address that does not allow for Delivery Verification, such as a Post
Office Box, MEMBER may be required to pay an additional fee to cover the additional risks associated
with this type of order. If such a shipping address is used, the FULFILLER will, at their discretion,
either contact MEMBER about the additional fee prior to shipping or cancel MEMBER’s order and notify
MEMBER of such cancellation.
E-Ticket Instant Download
Electronic tickets or "e-tickets" marked as "Instant" may not be available for immediate download in all
circumstances. Due to potential fraud concerns, some "Instant" e-ticket purchases may be downgraded to
regular e-ticket download to allow for additional processing. In such cases, MEMBER will receive
notification with MEMBER'S receipt explaining that MEMBER'S order has been downgraded to regular
Electronic tickets or “e-tickets” may not be available for immediate download. After placing an order,
MEMBER will receive an email with instructions on how to download the tickets; therefore, it is
important that MEMBER provides accurate email address information during the order process. The MEMBER
will be required to enter order specific credentials to gain access to the tickets, and MEMBER must have
access to a printer from which to print the tickets. MEMBER is responsible for contacting Customer
Support should MEMBER not receive the email instructions, be unable to download the tickets, or be
unable to print the tickets. Neither SITE nor FULFILLER will issue refunds for MEMBER’S failure to
provide a correct email address or failure to print the tickets.
MEMBER must pick up the tickets at the box office of the venue approximately one hour before the
scheduled start of the event. MEMBER will need to bring a government-issued ID in order to claim the
tickets. Should MEMBER encounter a problem at the box office, MEMBER must contact FULFILLER for
MEMBER agrees that MEMBER is only authorized to visit, view and to retain a copy of pages of this SITE
for MEMBER's own personal use, and that MEMBER shall not duplicate, download, publish, modify or
otherwise distribute the material on this SITE for any purpose other than to review event and
promotional information, for personal use, or to purchase tickets or merchandise for MEMBER's personal
use, unless otherwise specifically authorized by SITE to do so. MEMBER may not use any robot, spider,
scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or
process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor
may MEMBER use any automated software or computer system to search for, reserve, buy, or otherwise
obtain tickets from SITE. MEMBER may not submit any software or other materials that contain any
viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature.
The content and software on this SITE is the property of SITE and/or its suppliers and is protected by
U.S. and international copyright laws.
The SITE may automatically produce search results that reference or link to third party SITEs throughout
the World Wide Web. SITE has no control over these sites or the content within them. SITE cannot
guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or
inoffensive. SITE does not endorse the content of any third party site, nor does SITE warrant that such
sites will not contain viruses or otherwise impact MEMBER's computer systems. By using the SITE to
search for or link to another site, MEMBER agrees and understands that MEMBER may not make any claim
against SITE for any damages or losses, whatsoever, resulting from use of the SITE to obtain search
results or to link to another site. If MEMBER experiences a problem with a link from the SITE, MEMBER
should notify SITE at CustomerSupport@ticketclub.com and SITE will investigate MEMBER's claim and take
any actions SITE deems appropriate at SITE’s sole discretion.
Violation of the Terms
SITE, in its sole discretion, and without prior notice, may terminate MEMBER's access to the SITE,
cancel MEMBER's ticket order or exercise any other remedy available to it. MEMBER agrees that monetary
damages may not provide a sufficient remedy to SITE for violations of these terms and conditions and
MEMBER consents to injunctive or other equitable relief for such violations. SITE may release MEMBER’s
information by operation of law, if the information is necessary to address an unlawful or harmful
activity against SITE. SITE is not required to provide any refund to MEMBER if MEMBER is terminated as a
MEMBER of this SITE.
Intellectual Property Information
For purposes of these TERMS, CONTENT is defined as any information, communications, software, photos,
video, graphics, music, sounds, and other material and services that can be viewed by MEMBERs on our
site. This includes, but is in no way limited to, message boards, chat, and other original content. By
accepting these TERMS, MEMBER acknowledges and agrees that all CONTENT presented to MEMBER on this site
is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and
is the sole property of SITE and/or its Affiliates. MEMBER is only permitted to use the CONTENT as
expressly authorized by SITE or the specific CONTENT provider. Except for a single copy made for
personal use only, MEMBER may not copy, reproduce, modify, republish, upload, post, transmit, or
distribute any documents or information from this site in any form or by any means without prior written
permission from SITE or the specific CONTENT provider, and MEMBER is solely responsible for obtaining
permission before reusing any copyrighted material that is available on SITE. Any unauthorized use of
the materials appearing on this site may violate copyright, trademark and other applicable laws and
could result in criminal or civil penalties. Neither SITE nor SITE’s affiliates warrant or represent
that MEMBER’s use of materials displayed on, or obtained through, SITE will not infringe the rights of
third parties. All other trademarks or service marks are property of their respective owners. Nothing in
these TERMS grants MEMBER any right to use any trademark, service mark, logo, and/or the name of SITE or
SITE reserves the right to terminate the privileges of any MEMBER who uses this SITE to unlawfully
transmit or receive copyrighted material without a license or express consent, valid defense or fair use
exemption to do so. After proper notification by the copyright holder or its agent to SITE, and
confirmation through court order or admission by the MEMBER that they have used this SITE as an
instrument of unlawful infringement, SITE will terminate the infringing MEMBER’s rights to use and/or
access to this SITE. SITE may, also in SITE’s sole discretion, decide to terminate a MEMBER's rights to
use or access to the SITE prior to that time if SITE believes that the alleged infringement has
SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS
FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE MEMBERSHIP, SITE AND SITE CONTENT
ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. SITE MAKES NO ASSURANCES THAT FILES MEMBER
ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES.
SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY
KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS,
INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER
BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY MEMBERS,
SITE MEMBERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE
RELATED TO MEMBERSHIP, MEMBER USE OF THE SITE AND/OR THE SITE SERVICE. SITE IS NOT RESPONSIBLE FOR THE
PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER
THIRD PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.
Limitation on Liability
MEMBER acknowledges that SITE is a venue allowing people to buy tickets to concert, sporting and
entertainment events. SITE is not involved in the actual transaction between MEMBER and sellers. While
SITE may help facilitate the resolution of disputes, SITE has no control over the content of the tickets
listed on SITE, the truth or accuracy of such listings, the ability of the FULFILLER to sell tickets, or
that MEMBER and FULFILLER will actually complete a transaction. Regardless of this provision, if SITE is
found to be liable, SITE'S liability to MEMBER or any third party is limited to the greater of (a) any
amounts due under SITE's limited guarantee when applicable, (b) the amount of fees in dispute not to
exceed the total fees of the transaction, or (c) $100.
Except in jurisdictions where such provisions are restricted, in no event will SITE be liable to MEMBER
for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages,
including lost profits, even if SITE has been advised of the possibility of such damages. MEMBER further
agrees that the maximum available remedy on any successful claim is the greater of the choices listed in
the paragraph above. Some jurisdictions do not allow the disclaimer of warranties or the exclusion or
limitation of incidental or consequential damages, so the above limitation may not apply to MEMBER.
MEMBER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents and other
partners and employees, harmless from any loss, liability, claim or demand, including reasonable
attorneys' fees, made by any third party due to or arising out of MEMBER's use of the SITE, including
also MEMBER's use of the SITE to provide a link to another site or to upload content or other
information to the SITE.
MEMBER agrees that any controversy or claim arising out of or relating to the use of SITE will be
governed by the laws of the State of Connecticut without regard to its conflict of law provisions.
MEMBER agrees to personal jurisdiction by venue in the state and federal courts of the State of
Connecticut, Hartford County.
Arbitration and Dispute Resolution
Any controversy or claim arising out of or relating to the use of the SITE, or any alleged breach of
these policies, shall be resolved through binding arbitration in the jurisdiction of SITE's
headquarters, Hartford County, Connecticut, and administered by the American Arbitration Association in
accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of
Protection. SITE will pay all filing, administration, and arbitrator fees for any arbitration initiated
in accordance with the notice requirements above for claims for $10,000 or less. If, however, the
arbitrator finds that either the substance of MEMBER’S claim or the relief sought in the Demand is
frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of
Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable American
Arbitration Association Rules. In such case, MEMBER agrees to reimburse SITE for all monies previously
disbursed by SITE that are otherwise MEMBER’S obligation to pay under the American Arbitration
Association Rules. In addition, if MEMBER initiates an arbitration in which MEMBER seeks more than
$10,000 in damages, the payment of these fees will be governed by the American Arbitration Association
Rules. SITE and MEMBER agree that the arbitration will be conducted solely on the basis of documents
submitted to the arbitrator or through a telephonic hearing. SITE and MEMBER shall both participate in
the selection of an arbitrator. Any award issued through arbitration is enforceable in any court of
IF MEMBER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, MEMBER MUST NOTIFY SITE IN WRITING
WITHIN 30 DAYS OF THE DATE THAT MEMBER PLACES AN ORDER ON SITE. MEMBER’S WRITTEN NOTIFICATION TO SITE
MUST INCLUDE MEMBER’S NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT MEMBER DOES NOT
WISH TO RESOLVE DISPUTES WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED TO: Ticket
Club™, Attn: Legal Department/Arbitration, 75 Gerber Road East, South Windsor, CT 06074.
Any arbitration or trial by a judge of any claim will take place on an individual basis without resort
to any form of class or representative action (“CLASS ACTION WAIVER”). Regardless of anything else in
this Arbitration Provision, the validity and effect of the CLASS ACTION WAIVER may be determined only by
a court and not by an arbitrator. MEMBER and SITE acknowledge that the CLASS ACTION WAIVER is material
and essential to the arbitration of any disputes between the parties and is non-severable from the
agreement to arbitrate claims. If the CLASS ACTION WAIVER is limited, voided or found unenforceable,
then the parties’ agreement to arbitrate shall be null and void with respect to such proceeding, subject
to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. MEMBER AND SITE
ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.
All claims brought by MEMBER against SITE must be resolved in accordance with this Arbitration and
Dispute Resolution Section. All claims filed or brought contrary to this Arbitration and Dispute
Resolution Section shall be considered improperly filed. Should MEMBER improperly file a claim, SITE may
recover attorneys' fees and costs up to $1,000USD from MEMBER, provided that SITE has notified MEMBER in
writing of the improperly filed claim, and MEMBER fails to promptly withdraw the claim after MEMBER
receives notice of improper filing from SITE.
Events in Illinois
Pursuant to 815 ILCS 414/1.5(c)(5), complaints involving tickets to events in Illinois may be resolved
through binding arbitration and administered by the American Arbitration Association in accordance with
its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. USER
and FULFILLER agree to submit to the jurisdiction of the State of Illinois for such complaints.
SITE shall not be deemed in default or otherwise liable under these rules and policies due to its
inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm,
epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance,
act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or
national ordinance or law, or any executive, administrative or judicial order (which order is not the
result of any act or omission which would constitute a default hereunder), or any failure or delay of
any transportation, power, or communications system or any other or similar cause not under SITE'S
control (hereinafter all of the foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding
the foregoing, SITE shall be permitted to terminate this Agreement with or without notice to the MEMBER
in the event that MEMBER is prevented from performing hereunder due to FORCE MAJEURE.
SITE is provided solely to registered members of Ticket Club™. Any MEMBER registering for such
agrees to provide true and accurate information during the registration process. SITE reserves the right
to terminate the access of MEMBER should SITE know, or have reasonable grounds to suspect that MEMBER
has entered false or misleading information during the registration process. ALL REGISTERED MEMBERS MUST
BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to
register. SITE reserves the right to require valid credit card information as proof of legal age. SITE
to third parties.
MEMBER will enter MEMBER'S email address as part of the registration process. All MEMBER account pages
are protected with Secure Socket Layer (SSL) encryption. MEMBER is fully responsible for maintaining the
confidentiality of their MEMBER account information. MEMBER agrees to immediately notify SITE at
CustomerSupport@ticketclub.com should MEMBER know, or have reasonable grounds to suspect, that the
MEMBER'S account information has been compromised. SITE shall not be responsible for MEMBER's failure to
abide by this paragraph. SITE may, in its sole discretion, terminate the MEMBER's account for any
reason. Under no circumstances shall SITE be liable to MEMBER or a third party for termination of
Third Party Advertisers
SITE may allow third party advertisers to advertise on the SITE. SITE undertakes no responsibility for
MEMBER's dealings with, including any on-line or other purchases from, any third party advertisers. SITE
shall not be responsible for any loss or damage incurred by MEMBER in its dealings with third party
MEMBER can browse SITE without revealing MEMBER'S personal information, but in order to take advantage
of most of the SITE'S services, MEMBER must give personal information. By providing personal
information, MEMBER expressly consents to the collection, use, disclosure and retention of MEMBER'S
referred to as Personal Information, that may be collected when MEMBER is on the SITE and when MEMBER
SITE does not own or exercise supervisory control over, or to third party advertisers on the SITE.
What personally identifiable information is collected from MEMBER through the web site, how it is
used, and with whom it may be shared.
What choices are available to MEMBER regarding the use of MEMBER data.
The security procedures in place to protect the misuse of MEMBER information.
How MEMBER can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
SITE and FULFILLER are the sole users of the information collected on this SITE. SITE only has access to
or collects information that MEMBER voluntarily gives SITE via email or other direct contact from MEMBER
such as requesting or purchasing tickets from a FULFILLER. SITE may sell your personal information to
non-financial organizations, such as companies engaged in direct marketing and the selling of consumer
products and services. SITE may also share MEMBER'S information with affiliated entities of SITE to
provide joint content and services and to market the products and services of such entities.
SITE will use MEMBER’s information to respond to MEMBER regarding the reason MEMBER contacted us. SITE
will not share MEMBER’s information with any third party outside of SITE’s organization, other than as
necessary to fulfill MEMBER request, e.g. to ship an order, or, in some instances, to partner with
another company to provide certain content, programs and services such as those disclosed in the
previous paragraph. In those cases, SITE will require SITE’s third party agents to maintain the
confidentiality of the data. In those situations, when MEMBER provides personal information, it may be
sent directly to the partner company, or SITE may share the information with SITE’s partner company.
Unless MEMBER asks SITE not to, SITE may contact MEMBER in the future to tell MEMBER about specials, new
offerings of any third party, and SITE urges MEMBER to review third party’s policies and terms and
conditions, as they may vary.
SITE will respond to a verified law enforcement, or other governmental department request or subpoena
relating to a criminal investigation, alleged illegal activity, or identity theft. In such events, SITE
will disclose information relevant to the investigation such as name, city, state, zip code, telephone
number, email address, fraud complaints, and credit card information. SITE may also provide such
information to merchant processors or other online ticket exchanges for the sole purpose of
investigating fraudulent activities. SITE reserves the right to report to law enforcement agencies any
activities that it believes, in good faith, to be unlawful. In the case of identity theft, MEMBER may
authorize a law enforcement officer to request the records from SITE or MEMBER may request that SITE
send any records directly to a law enforcement officer.
MEMBER Access to and Control Over Information
MEMBER can do the following, at any time, by contacting SITE via the email address or phone number given
on the SITE:
Opt out of any future contact from SITE;
See what data SITE has about MEMBER, if any;
Change or correct any data SITE has about MEMBER;
Have SITE delete any data SITE has about MEMBER; and
Express any concern MEMBER has about SITE’s use of MEMBER data.
To stop receiving promotional or marketing emails or to opt-out of having MEMBER’S information send to
third parties for marketing purposes, MEMBER can follow the instructions in any promotional email MEMBER
receives from SITE. Even if MEMBER opts out of receiving promotional or marketing emails, MEMBER will
still be contacted with transactional messages including those related to customer service for the
Please note that third party vendors, including but not limited to Google, show advertisements for SITE
visit the Google advertising opt-out page available on Google’s website at www.google.com/privacy/ads/.
SITE may share, sell, or rent MEMBER information collected voluntarily from MEMBER on the SITE with
third party vendors, including but not limited to Google.
SITE takes precautions to protect MEMBER information. When MEMBER submits sensitive information via the
website, MEMBER information is protected both online and offline.
Whenever SITE collects sensitive information (such as credit card data), that information is encrypted
and transmitted to SITE in a secure way. MEMBER can verify this by looking for a closed lock icon at the
bottom of MEMBER web browser, or looking for "https" at the beginning of the address of the web page.
SITE is committed to not re-identifying sensitive information collected by SITE.
While SITE uses encryption to protect sensitive information transmitted online, SITE also protects
MEMBER information offline. Only employees who need the information to perform a specific job (for
example, billing or customer service) are granted access to personally identifiable information. The
computers and servers in which SITE stores personally identifiable information are kept in a secure
via telephone at (855) 575-8322 or via email at CustomerSupport@ticketclub.com.
Copyright Infringement Notification
Should MEMBER wish to file a copyright infringement notification with Ticket Club™, MEMBER will
send a written or electronic communication that includes all of the following, as based on Section
512(c)(3) of the Digital Millennium Copyright Act (DMCA):
A physical or electronic signature of a person authorized to act on behalf of the owner of the
material that has allegedly been infringed.
Identification of the material that is claimed to be infringing or to be the subject of infringing
activity. *Please provide the URL(s) in the body of your email or letter, as this will help us to
identify the potentially infringing material.
Contact information of the complainant.
A statement that the complainant has a good faith belief that use of the material in the manner
complained of is a copyright violation.
A statement that the information in the notification is accurate, and under penalty of perjury, that
the complainant is authorized to act on behalf of the owner of material that has allegedly been
Written or electronic notice of copyright infringement should be mailed, faxed, or emailed to Ticket
Club™'s designated agent at:
75 Gerber Road East
South Windsor, CT 06074
Please note the following:
--Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is
infringing may be subject to liability for damages.
Service and Advertising Emails
SITE may send MEMBER several service related emails to the email address given when placing an order.
These include a confirmation email with details of MEMBER's order, a pre-event email reminder about the
event to be attended, and a post-event email gathering feedback on the MEMBER's experience. When MEMBER
places an order, SITE may also add MEMBER to SITE’s weekly mailing list to be informed of upcoming
events. MEMBER can opt out of these emails at any time by notifying CustomerSupport@ticketclub.com.
SITE reserves the right to amend this policy at any time. SITE will contact registered MEMBERs by email
or shall post a notice of changes in its SITE, when and if the terms of this policy are amended.
These policies were last amended on May 28, 2013.