COVID-19 (Coronavirus) Related Event Cancellations and Postponement

Overview

If your event is cancelled, or played with no spectators, as a result of measures taken in response to COVID-19, you will be offered a credit voucher worth 110% of your purchase price. This is good for one year, and is not limited to one order; if you don't use the entire balance on your first order, you can use the remainder on a second.

You may choose to simply get a refund for 100% of the purchase price instead - if you do so, please allow around two weeks for it to process given the sheer volume of cases needing to be handled.

If your event is postponed and your tickets are still valid, then as with any other postponed event, you will not be eligible for a refund (or a voucher). If you do not wish to or will not be able to attend on the new date, you can re-sell your tickets.

Official policy text

In light of recent developments related to COVID-19 and with great concern for our customers' safety and well being, we established the following terms for COVID-19 related event cancellations and postponements effective immediately:

1. IF AN EVENT IS CANCELED AS A RESULT OF COVID-19, You will be given a full refund (minus any delivery charges) if the tickets have already been delivered. Alternatively, You may have an option to receive a credit voucher ("Credit Voucher") in the amount of 110% of the original purchase price (minus any delivery charges) (the “Value”) to be used towards any ticket purchase made on our Site within 365 days from Your Credit Voucher issuance date.
   1. Credit Vouchers can be used for separate purchases as long as any portion of the Credit Voucher retains its Value; however, this will not extend Your Credit Voucher's valid through date.
   2. Your Credit Voucher has no cash value and cannot be sold, exchanged or combined with any other offer. We may modify or discontinue the new Credit Voucher issuance without notice. Credit Vouchers are void where prohibited.
   3. Your Credit Voucher cannot be transferred to another individual or used as a payment method on any other site, other than the site where Your original purchase was made, and it cannot be transferred to a different currency. If the Site where your original purchase was made is no longer in service, Your Credit Voucher will still be honored.
   4. By accepting the offer of a Credit Voucher, you agree that no further payment shall be made to you with respect to the purchase in question and you agree not to seek any additional refunds, credits or chargebacks. You understand that your Credit Voucher is the sole remedy available to you for your original purchase. If a chargeback is filed against the merchant of record with your credit card company, we reserve the right to withdraw any offers made, including this Credit Voucher offer.
   5. If You choose not to utilize the Credit Voucher program, please be advised that due to recent events, your refund may take approximately two weeks to be processed.
2. IF AN EVENT IS POSTPONED OR RESCHEDULED AS A RESULT OF COVID-19, and the original tickets are valid for entry at the time of the rescheduled event, your original tickets will remain valid for the rescheduled event and your order will not qualify for a refund or a Credit Voucher. If you do not feel it is safe for you to attend the event, you can always resell your valid ticket.
3. NO SPECTATORS EVENTS. If your event is announced to be played without spectators as a result of Covid-19, it will be treated as if the event is canceled. These tickets will be eligible for a refund or Credit Voucher program unless event organizers inform us otherwise.
4. All other Terms and Conditions remain in full force and effect without amendment or modification.