Frequently Asked Questions

Ticket Club does not have any direct affiliation with venues or box offices - the Primary marketplace. Our website is an online Secondary Ticket Marketplace where ticketing companies, who are licensed and/or registered in the states they operate, are listing their tickets through our site for resale. In many cases, however, these sellers receive their allotment of tickets directly from the Primary market.

Yes. Ticket Club is an established online resale ticket marketplace connecting buyers with tickets offered by independent sellers. Purchases are backed by the Ticket Club Guarantee, which provides protections for ticket validity, timely delivery, and qualifying event cancellations.

Ticket Club uses encrypted connections to help protect information submitted while shopping and placing orders. Our customer support team can also assist with questions about orders and the ticket-buying process.

Ticket Club is also a BBB Accredited Business, reflecting our commitment to transparency, customer responsiveness, and trustworthy business practices. Learn more about Ticket Club's BBB Accreditation, including what it means for customers and how to verify our accreditation through the Better Business Bureau.

There is a guarantee in place to make sure your order is secured for your event. Once the order has been Accepted, it is guaranteed:

- To arrive on time for the event, regardless of the delivery method used.
- To be the tickets in the section and row you ordered.
- To be real, valid tickets and allow you entry.

Ticket Club also has a Money Back Guarantee for unplanned situations such as if the event is cancelled with no reschedule date or if your order doesn't arrive on time for the event, as well as other rare circumstances.

For more information on Ticket Club's guarantee, please visit the Ticket Club Guarantee page.

Customers who order from Ticket Club often find that we’re usually a cheaper alternative compared to other secondary market sites. While anyone can purchase tickets at our listed non-member price, Premier members enjoy exclusive, discounted all-in prices that can result in significant savings over time.

Premier Membership costs $49.99 for the first year and renews for $9.99 annually thereafter. When signed in, members can access discounted Member Prices on eligible ticket listings without Ticket Club service fees. Savings vary by event and listing, but even one major ticket purchase may provide enough savings to offset the cost of membership.

If you are in possession of a voucher code for a Premier Membership, you can redeem the code once you have an account on Ticket Club.

1. To create an account, go to the top of the site and click "Register". This will require you to set an e-mail and password for your account. When complete, log in.
2. Once you've logged into your account, go to "My Account" at the top of the site. It'll take you to a page with four tabs. Click on the one labeled "My Membership."
3. Enter your code into the "Redeem Membership Voucher Code" box and hit "Apply."
4. Upon submitting a valid code you'll be brought to a confirmation page. The status of your membership will be under the "My Membership" tab in your account, keeping track of your membership period.

For a more visual representation on redeeming a voucher, please visit the Use a Promo Code page.

There are a wide variety of delivery methods used to get tickets out to our customers. To see what is available, you'll have to go to the checkout page where there are two dropdown boxes, one for "Deliver To" and one for "Delivery Method."

Once the "Deliver To" is set, you can pick through all options available to that ticket selection in the "Delivery Method" drop down box. If only one option is listed, then that is the only option available to that listing.

A description of the selected delivery method is provided during checkout so you can review your available options before placing an order.

You'll see section and row numbers listed on the ticket listings on Ticket Club, but individual seat numbers are not listed. Here's why:

Numerous people are buying tickets listed on TicketClub.com at any given time. If each individual seat was listed specifically, multiple people would be trying to buy the exact same seats at the exact same time. That would lead to more rejected orders, and it would make buying tickets really frustrating.

This method of listing tickets without specific seat numbers also allows sellers to distribute tickets efficiently according to available space and the number of tickets each person has ordered.

Having the site set this way also halts any potential duplications. By keeping the seat number anonymous, it prevents would-be plagiarists from taking any ticket selection on site and invalidating them through photo-manipulation programs. This helps ensure you are purchasing real, one-of-a-kind tickets.

As a general rule, all tickets on our website are guaranteed Side-by-Side together and have a clear, unobstructed view of the performances. Now there are times where that may not be the case. Below are common notes that the seller must list if it happens to be any sort of discrepancy with the seats.

"These tickets are printed as a Side Stage"

The tickets will be located to the left or right side of the stage. You may be seeing the performer from the side for the majority of the show.

"These tickets are printed as a Behind the Stage"

The tickets will be a little or completely behind the stage itself. It'll be a rear view and the performer may be facing away from you the majority of the show. Most of the action will be partially blocked due to performance configuration.

"These tickets are an Obstructed or Partial view"

The tickets may have something that will block part or most of the stage or performance area. This can be anything from venue architecture to stage obstructions.

"These tickets are listed as ROW/ROW"

The two rows are usually one in front of the other, having the seats as "piggybacks". So you won't be next to your companion, but in front or behind them directly.

Since we are a secondary ticket market, we never have the ability to have seat numbers listed on site. Now, just like with any obstructions, there are specialty notations to designate specialty seats that are needed.

"These tickets are guaranteed on the aisle with the purchase of the entire group"

The list of seats here will have one ticket guaranteed as the first seat off the aisle. However, all tickets must be bought. If only some are purchased, tickets will be given starting from the inside of the aisle on out.

"These tickets are ADA accessible seats"

The tickets purchased will allow customers who have a wheelchair to sit at this location. In many cases, a fold out chair is sold next to the ADA seat for a chaperone.

"These tickets are located on the Home/Visitor's team side"

In some cases the map may not list where the Home or Visitor team is located, but the tickets will have that designation listed to help with selection.

"These tickets are listed Standing Room Only"

Any area designated as Standing Room Only (SRO) doesn't have assigned seating. These would be General Admission (GA) areas where you can place yourself wherever you wish, but will be standing.

Also known as "Flex Tickets", zone ticketing is a European system of dividing up seating in a venue into sections called "zones," based on varying criteria. Zones span multiple rows, and in some cases even sections, as designated in the ticket note. While you cannot pick the exact row you'll be in that area, it's usually a cheaper alternative in getting into your favorite area as long as you're flexible in sitting in any row that would be available. All Zone tickets still guarantee to be together and free of obstructions unless noted otherwise.

The different ticket groups you see listed on Ticket Club are being sold by different sellers, each of whom may have a different number of tickets to offer for your event. Sellers usually don't want to be left with one single ticket, so depending on the quantity they have, they sometimes only offer certain groupings of tickets to avoid ending up with one left over.

If you need a large number of tickets and you can't find one set of tickets that meets your needs, you might want to consider purchasing multiple sets of tickets to get the number you need. This can get a little tricky, because it means two separate orders, which may mean two different sellers, two different estimated delivery dates, etc. - but if you need help, you can always give us a call at (959) 223-1506 and we can help you through the whole process. And of course, whether your purchase is made in two orders or one, our guarantees apply.

The Tickets listed on Ticket Club are being sold by various ticket selling companies and each seller sets their own prices based on what they think is a reasonable price given for the ticket. This is what's known as "Market Value" - which is based on supply and demand. Since different sellers have different ideas on how to best price their tickets, you'll see listings in the same section with varying prices.

Ticket Club displays all-in prices that include mandatory ticketing and service fees upfront. By default, the prices shown to shoppers reflect the regular Non-Member Price. Premier Members can sign in to their accounts to view and purchase tickets at discounted Member Prices without Ticket Club service fees.

If you’d like to compare member vs. non-member pricing, you can click the “Filters” option on any event page and toggle off the “Show prices including estimated fees” switch. Keep in mind that while anyone can view member prices this way, only Premier members can check out at the member rate.

Ticket Club does not charge a delivery fee for electronic ticket delivery, including tickets sent by email or mobile transfer. There is also no delivery fee for tickets made available through will call or local pickup.

A delivery fee may apply only when tickets require physical shipment, such as delivery by FedEx or another shipping carrier. Any applicable physical-shipping charge is shown during checkout so you can review it before placing your order.

The delivery options available for your order depend on the tickets and seller. If your tickets can be delivered electronically, you won't be charged a delivery fee.

If you place multiple orders that require physical shipment, each order may be fulfilled by a different seller, so combined shipping generally cannot be guaranteed. If both orders are from the same seller, you can contact the seller to ask whether the shipments can be combined and whether any shipping charges can be adjusted.

Orders fulfilled by email or mobile transfer do not incur a delivery fee, so there are no shipping charges to combine for electronically delivered tickets.

An international shipping fee may apply when physical tickets must be shipped across a national border to reach the delivery address. The charge depends on the shipping method and destination and is disclosed during checkout when applicable.

International shipping fees do not apply to tickets delivered electronically by email or mobile transfer. If your order does not require physical shipment, Ticket Club does not charge a delivery fee.

The tickets you see listed on Ticket Club are owned, priced, and shipped by various independent ticket sellers who list their inventory on our exchange, so we are not able to negotiate the prices.

Tickets listed on Ticket Club are priced by various independent sellers, who may adjust their prices as events get closer depending on the demand for tickets to a given event. There's no way to predict, with certainty, what the ticket prices for a given event will do as the event date nears. However, there will be fewer tickets to choose from the closer the event gets, so you should definitely factor that into your decision on when to buy!

There are times where some special deals or events come up and codes are given out as a promotion. These are usually distributed on site or through e-mail.

Sometimes other websites will post once-legitimate discount codes that were authorized by Ticket Club but may not work anymore. Be wary of scammers posting bogus coupons on other sites. Legitimate coupons for Ticket Club will never claim that discounts will 'be automatically applied'—a discount always needs to be entered at checkout.

If you have any questions about whether a coupon is legitimate or not, feel free to contact us at (959) 223-1506.

To access your tickets, follow these instructions:

1. Download the MLB Ballpark App from the appropriate store.

2. Open the app, select Get Started, and select the home team as your favorite team.

3. Log in to an existing MLB account or create a new account.

Important: Use the same email address provided on your order when creating your account.

4. Tap the Tickets button at the bottom center of the screen, then select the option to go to your MLB account.

5. If you are a new user, follow the email instructions to verify and complete your account setup.

6. Open your ticket wallet, select the event, and select the ticket to view it.

7. Enjoy the game!

We are not affiliated with MLB Ballpark App. Please note that we cannot troubleshoot issues that occur on MLB Ballpark, and you will need to contact MLB App Support directly for answers to your concerns.

Unless the ticket group is specifically noted by the seller as being "hard" or cardstock-style tickets, we can't guarantee that any particular set of tickets will be hard tickets.

This happens when the seller of your tickets received them in email format from the primary ticket source from which the tickets were purchased. If this is the case, and you selected a FedEx style delivery, then the seller prints out the emailed ticket and sends it to you. The chances for a print out increase if an "e-ticket" is also a delivery option for the tickets you're requesting.

These tickets are just as valid as any other ticket, and will grant you access to the event.

Ticket Club is a resale marketplace, so a ticket may display information from an earlier purchase, including another purchaser's name, the original face value, or an order identifier. A different name or price on your ticket does not automatically mean it is invalid. Entry and transfer procedures can vary by event, venue, and ticket type.

The Name may belong to the original purchaser or another person in the ticket's resale history.

The Price may be the original face value, which can differ from the amount paid on Ticket Club because resale prices are set by independent sellers.

The ID is generally a ticket or order identifier issued by the original ticket provider.

We do advise that if you see a different Section and Row Number on your ticket to call into our offices at (959) 223-1506, to double-check there is nothing wrong with your order.

Tickets will be shipped when available. Most orders are shipped the same business day and delivered within 3 business days, but in some cases your tickets may have an estimated ship date and take longer to receive.

After your order is completed, you'll receive the information you'll need to view the status of your order, as well as tracking information if it's available. If tracking information is not available, you can contact the seller of your tickets to ask for an estimated delivery date, using the contact information you were given after your order is completed.

Although tickets are not guaranteed to ship immediately, they are guaranteed to be shipped in time for you to get them before your event date. In the unlikely event that the seller ships the tickets too late for them to arrive in time for the event, you are eligible to receive 100% of your money back according to Ticket Club's 100% Money-Back Guarantee.

You can track your package using the FedEx number that you'll receive in an email after you purchase your tickets. Once you have the FedEx number, simply go to the FedEx website, enter your number in the "Track a Shipment" section of their homepage, and press the "Track" button.

The seller of your tickets determines whether or not to require a signature for delivery; many do, since tickets are valuable, one-of-a-kind items, and requiring a signature helps ensure that the tickets get to the right person.

If signing for the package is a problem, you can contact the seller directly to see if they are willing to waive the requirement, or you can contact FedEx to make other arrangements such as holding the tickets at their facility.

All orders are final; there are no refunds, cancellations, or exchanges. Once the order has been Accepted, there is no way of revoking the order, regardless of the time-frame it was placed. The sellers who list tickets on our online exchange are not able to cancel orders for refunds. Because of the uniquely time-sensitive nature of tickets, they can't be readily returned and resold like other merchandise.

If your event is cancelled entirely, with no rescheduled date, you should contact your seller directly for a 100% refund (excluding shipping fees). Please note that you may be required to return the tickets to the seller in order to obtain a refund.

If your event is rescheduled, or postponed, your tickets will be honored for the rescheduled date. There will be no need to purchase new tickets and anything previously printed will still be valid.

In general, tickets are one-of-a-kind and should be considered to be irreplaceable. So we strongly urge customers to take good care of their tickets — when you know you'll be getting tickets delivered, double-check that pile of junk mail before you throw it out! Once you've received your tickets, be sure to keep them in a safe, secure place where they won't be at risk of getting lost, damaged, or stolen.

If your tickets are lost, stolen, or destroyed, you can contact your ticket seller to see if it's possible for them to provide replacements. It's by no means certain that this will be an option, but it can't hurt to check. Please be aware that sellers may charge fees for replacing tickets.

The sellers who list tickets on our exchange are required to respond to customer concerns, but they may not be available outside of regular business hours. If contacted after their normal business hours, they may not respond until the next business day. However, if you've given the seller at least 24 hours to respond, and have made several attempts to contact your seller within normal business hours without success, feel free to contact us at (959) 223-1506 and we will see what we can do to help you!